Smart Solutions. Stronger Business. Sustainable Growth.
CUSTOMER GUIDE

FAQs & How to Use the Website

Everything you need to find a product, add it to your cart and send your order to the Dynafrica team on WhatsApp.

HOW IT WORKS

Ordering is simple

You do not need to create an account or log in as a customer. Browse, choose your products, add them to the cart and send the order to our team.

Need help? WhatsApp us →
01

Browse

Use Home or Shop to explore Fixed Asset Management Systems, Premium Office Supplies and Office Electronics & Gadgets.

02

Search

Use the search bar at the top to quickly find a product by name or description.

03

Add to Cart

Select a product, review its details and press Add to Cart. Adjust quantities in your cart when needed.

04

Send Order

Open Checkout, enter only your Name and Phone Number, then send the order through WhatsApp.

Do I need to register or create an account?

No. Dynafrica's customer ordering flow does not require registration or login. You only provide your name and phone number at checkout.

How do I find a product?

Open Shop from the menu, browse the catalogue or use the search field in the upper header. Product categories can also be opened from the Shop area.

How do I add a product to my cart?

Open the product and select + Add to Cart. You can then continue shopping or open the cart from the header.

How do I change the quantity?

Open the cart and use the plus or minus controls next to each item. You can also remove an item before checkout.

What information is required at checkout?

Only your name and phone number are requested. The order details are then sent to Dynafrica through WhatsApp.

Does sending the WhatsApp message place the order?

The website saves the order information and opens WhatsApp with the order summary. Our team then receives the request and confirms the order with you.

Can I ask for help before ordering?

Yes. Use Help? in the top bar or menu to open WhatsApp with the message “Hello Dynafrica Team?”

Where does Dynafrica operate?

Dynafrica's company profile records experience in Kenya, Uganda, Rwanda and DR Congo. Visit the Region menu or About Us page for more information.

How can I contact Dynafrica?

Use Contact Us for the office location, map, telephone numbers and email. You can also contact the team through WhatsApp.